You need to be logged in to post in the forum - Log In
An active JCE Pro Subscription is required to post in the forum - Buy a Subscription
- Support
- Forum
- JCE Plugins / Addons
- JCE Pro 2.7.14 File Manager / Image Manager buttons don't open modal
Support is currently Online
Official support hours:
Monday To Friday
From 09:00 To 17:00 Europe/London (BST)
From 09:00 To 17:00 Europe/London (BST)
I have JCE Pro installed on about 30 Joomla websites. After updating to JCE 2.7.14 I discovered on one website when I click the File Manager or Image Manager button instead of a modal opening, a small section opens on the same page in the bottom left. What opens is unusable, most of it is off the page. I've only found this on one website, but I haven't tested them all yet.
To troubleshoot this, I disabled the Profile and imported a Profile from another working website. That made no difference.
I also disabled JCH Optimize Pro plugin, and checked if there were any errors in the web dev Console. That didn't reveal anything.
I saw on another forum post it was suggested to disable compression of CSS and Javascript, but those are already disabled.
I tried installing JCE Pro 2.7.14 again but nothing changed.
See this demonstration video = https://cl.ly/ba2faf160354
I'm at a loss on what to try next. Any suggestions?
Thanks,
Richard
To troubleshoot this, I disabled the Profile and imported a Profile from another working website. That made no difference.
I also disabled JCH Optimize Pro plugin, and checked if there were any errors in the web dev Console. That didn't reveal anything.
I saw on another forum post it was suggested to disable compression of CSS and Javascript, but those are already disabled.
I tried installing JCE Pro 2.7.14 again but nothing changed.
See this demonstration video = https://cl.ly/ba2faf160354
I'm at a loss on what to try next. Any suggestions?
Thanks,
Richard
sparkosis This is working for me on your site, which suggests it is a caching issue of some sort, perhaps browser cache or network / proxy cache.
You can try reload from the server by using CTRL + F5 to reload the editor page, which might help.
You can try reload from the server by using CTRL + F5 to reload the editor page, which might help.
Just because you're not paranoid doesn't mean everybody isn't out to get you.
more than a month ago
·
#100235
I am having the exact same problem after updating also. Need a solution fast...
I have made a slight modification that may help. Please download and install again - https://www.joomlacontenteditor.net/downloads/editor/pro/jce-pro-2714
Clear your browser cache.
Clear your browser cache.
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Just because you're not paranoid doesn't mean everybody isn't out to get you.
sparkosis This is working for me on your site, which suggests it is a caching issue of some sort, perhaps browser cache or network / proxy cache.
You can try reload from the server by using CTRL + F5 to reload the editor page, which might help.
You can try reload from the server by using CTRL + F5 to reload the editor page, which might help.
Just because you're not paranoid doesn't mean everybody isn't out to get you.
more than a month ago
·
#100261
I installed the updated plugin and cleared my CDN cache and it solved the problem too. Thanks for the quick fix!
- Page :
- 1
There are no replies made for this post yet.
Be one of the first to reply to this post!
Be one of the first to reply to this post!