Hi i have ZOO on my website and i was encouraged to upgrade to JCE editor pro which i did. I installed the package and went back into ZOO to edit a blog i was working on and nothing has changed. My global config says JCE is my default editor so im not sure whats happened. I found a support sheet saying i had to drag the new pro buttons in manually which i did but the editor in zoo looks exactly as it did before i paid for the upgrade? can anyone help?
#101103 Upgrade issue
Posted in ‘Editor’
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Latest post by Ryan on Tuesday, 17 September 2019 11:04 BST
Friday, 13 September 2019 12:00 BST
matthewgibson
Friday, 13 September 2019 12:02 BST
matthewgibson
Also if i go to add a new article it is still the same jce editor and the only thing that changed is i dont get the ad asking me to upgrade anymore?
Friday, 13 September 2019 14:58 BST
Ryan
I found a support sheet saying i had to drag the new pro buttons in manually which i did but the editor in zoo looks exactly as it did before i paid for the upgrade? can anyone help?
I assume you are referring to this article? - https://www.joomlacontenteditor.net/support/faq/editor/pro-buttons-missing-after-upgrade
How many editor profiles do you have enabled?
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 13 September 2019 15:36 BST
matthewgibson
Hi Ryan,
Yes that is the one. so i went to my default profile which is the only one i have enabled (it says its the default profile for all users) and dragged everything up but that didn't change anything.
Yes that is the one. so i went to my default profile which is the only one i have enabled (it says its the default profile for all users) and dragged everything up but that didn't change anything.
Friday, 13 September 2019 16:14 BST
Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 17 September 2019 11:04 BST
Ryan
You have added the Toggle Toolbars button to the editor, which hides all toolbar rows below it, until clicked.
Remove this button in Editor Profiles -> Features & Layout.
Remove this button in Editor Profiles -> Features & Layout.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.