You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#105404 Stuck with file popup overlay on phone

Posted in ‘Mediabox’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by webmastergreg on Monday, 28 September 2020 15:41 BST

webmastergreg
Hi Ryan and hi all

Today I have an issue when I add a file (pdf) with the JCE Media popup feature.
On desktop no problem, popup open ok with pdf inside, then I click outside of popup or the cross to close it.
But when I'm on my phone (android with firefox) there's no popup, but an invitation to download the file directly.
EDIT: Seems almost ok with Chrome, but hard to close because the cross is out of flow, and overlay do not respond.
So I click download the open it with the pdf reader of my choice, but once I want to go back to the product page, I can click previous arrow of the pdf reader or previous with finger movement on the screen and I 'm stuck with the black overlay with the spinner spinning forever.
So if I do another previous, I'm back to the home page.
See attached for the overlay.

I'm not against a direct download for phones even if the setting is popup (if this is normal behaviour) but don't want to get stuck with the overlay.

Any idea for this please ?

Attachments

Ryan
Please try JCE MediaBox 2.1.2 RC3 - https://www.joomlacontenteditor.net/downloads/mediabox/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

webmastergreg
Thanks, 😉

no more stuck with overlay under firefox, I will do some other tests and back to you.