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#106651 Update after upgrade from free to pro do not work

Posted in ‘Editor’
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Latest post by Nadjak on Tuesday, 02 February 2021 16:02 GMT

Nadjak
Hi,
I installed the free jce version on a website.
Now I upgraded it to pro version and insert my validation key.
In joomla I get the notice tha jce has an update. But I cannot update via backend. I have to upload it.
How can I solve this?
It only happens if I first install the free version an upgrade later to pro.
Thank you
Nadja

Ryan
You cannot upgrade from JCE Core to JCE Pro using the Joomla Updater.

Please download and install JCE Pro, then set the subscription key to enable future updates.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Nadjak
I did it that way. But now I cannot do the updates for JCE Pro
Nadja

Ryan
If you have just installed the latest version of JCE Pro, then there are no new updates yet.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Nadjak
I installed JCE Free in december 2020.
In January 2021 I installed JCE PRO and insert the validation key.
Now I have an update for JCE.
If I click in the updater in the joomla backend I get the error message ("error on update the package"). See attached file.
I only have the problem if I first install the free version and upgrade later to pro.

NAdja

Attachments

Ryan
Please follow the steps in this article - https://www.joomlacontenteditor.net/support/faq/editor/jce-core-cannot-be-installed-over-jce-pro

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Nadjak
Thanks. The Rebuild Button helped.
now it works

NAdja