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#108053 Insert File - unable to add the Layout Icon

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Latest post by blackrat999 on Wednesday, 09 June 2021 13:21 BST

blackrat999
Hi.
I have never had this issue before but suddenly today i am unable to add the icon in the File Manager when adding a pdf or Word doc or anything?

as you can see here: https://share.getcloudapp.com/Z4uK5Qkd

Ryan
Which version of the editor are you using?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

blackrat999
Sorry - im using 2.7.11 (pro)
Joomla 3.9.27

Ryan
Please upgrade to the latest version - https://www.joomlacontenteditor.net/downloads/editor/pro/latest

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

blackrat999
Yep thats fixed it. This site wasnt showing me that it needed an update, i did look on the site but not on yours, sorry !!