JCE Pro: Update Error: There was an error installing an extension: com

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#108313 JCE Pro: Update Error: There was an error installing an extension: com_jce.zip

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Latest post by angelasanders on Saturday, 17 July 2021 23:15 BST

Friday, 16 July 2021 15:59 BST

angelasanders

installed version 2.9.7

available version 2.9.10

Joomla! 3.9.28 Stable [ Amani ] 6-July-2021 15:00 GMT

I have tried to update this extension for a while now and keep getting this error message. I have tried to update directly in Joomla and I downloaded install zip folder and tried to update from my desktop.
Getting the same error message each time.

Warning
Copy file failed
Package Update: There was an error installing an extension: com_jce.zip

There was an error installing an extension: com_jce.zip

Hopefully, this solution is simple.

Saturday, 17 July 2021 10:33 BST

Ryan

Do you have errors installing any other extensions?

I have tried to update directly in Joomla and I downloaded install zip folder and tried to update from my desktop.

Are you uploading the zip file directly? Some browsers (Safari) unzip it after you download it from the site, which is not desirable.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Saturday, 17 July 2021 16:00 BST

angelasanders

This is only extension giving me errors. I use Chrome as browser and use the zip file. I will try again and attach screen prints.

METHOD ONE
1.jpg is zip folder downloaded from site - pkg_jce_pro_2910.zip

2.jpg is error page after failed attempt to update

METHOD TWO
3.jpg is update page for extension

4.jpg is error page after failed attempt to update

Attachments

Saturday, 17 July 2021 16:33 BST

Ryan

I think this might be a folder permissions issue.

Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Saturday, 17 July 2021 16:43 BST

angelasanders

thank you, Ryan. I am having trouble connecting to Joomla admin panel. I will send along information as soon as I am able to get a log in working. I suspect it is a result of Siteguarding error messages after last update attempt. I have contacted them to see if it is something on their end.

cheers,
Angela

Attachments

Edited by angelasanders on 2021-07-17 16:50 BST

Saturday, 17 July 2021 20:47 BST

Ryan

Please do the following:

Using your FTP client or site management tools, delete the following folders:

administrator/components/com_jce
components/com_jce
media/jce
plugins/content/jce
plugins/editor/jce
plugins/installer/jce
plugins/extension/jce
plugins/quickicon/jce
plugins/system/jce

then uninstall the package:

Go to Extensions -> Manage->Manage and select Package from the Select Type list. Check the JCE Pro Extension Package box and click Uninstall.

Go to Extensions -> Manage -> Install and install the JCE Pro 2.9.10 package.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Saturday, 17 July 2021 23:15 BST

angelasanders

You da bomb, Ryan. It is now all installed and working. Thank you for your help today. A Saturday, too.

Kind Regards,
Angela