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#108464 No supported Image library available - Thumbnail/Resize error

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Latest post by J.Roscher on Monday, 09 August 2021 09:32 BST

J.Roscher
Hello!

I'm currently having an issue with creating thumbnails and resizing images with the image manager extended. It always occurs that I'm receiving the following error message: "No supported Image library available. Unable to create thumbnail!" -> (see Attachm. 1 - Thumbnail Error)

In the meanwhile it's creating a new "thumbnails" - folder in the directory where the image is located, which contains an empty "index.html"-file.
I'm not quite sure if I'm doing something wrong or if I'm missing a certain setting in the backend.

The website runs on XAMPP due of being an intranet.

Anyone knows how to fix this issue?
I'd gladly appreciate any kind of help.


XAMPP Verison: 8.0.9
Joomla!- Version: 3.9.28
JCE: Pro 2.9.11-rc2

Attachments

Ryan
It always occurs that I'm receiving the following error message: "No supported Image library available. Unable to create thumbnail!"


Does your server have the PHP GD2 or PHP Imagick extensions installed and enabled?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

J.Roscher
Hey Ryan,

thanks for your response.
Our server was not supported by PHP GD2 or PHP Imagick yet, so we installed PHP Imagick today to our XAMPP server and after some testing it finally works.

Thanks for your help!