You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#108593 The creation popup is not working

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Foued on Thursday, 26 August 2021 19:37 BST

Foued
Hello,
I have a problem since the last update, with the link edition. The link creation popup is completely white (empty) instead of the different parameters.
Thanks
Bonjour,
J'ai un souci depuis la dernière mise à jour, avec l'édition de lien. Le popup de création de lien est complétement blanc (vide) au lieux des différents paramétre.
Merci

Attachments

Ryan
Which version of Joomla are you using?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Joomla 3.10

Ryan
In Editor Profiles -> Plugin Parameters -> Link, scroll down to the Link Search section. What is selected in the Link Search Plugins option?

https://cdn.joomlacontenteditor.net/tmp/108593-the-creation-popup-is-not-working.jpg

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Search - Bulder CK Page - Category - Contact - Articles -Weblinks - Tags

Ryan
Remove Bulder CK Page. It may not be compatible with Link Search.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
is built with. And I can tell you that this page bulder ck cac I have other site with this component.

Foued
Hello,
I reinstalled 2.9.10 to solve the problem in the meantime.
Sincerely

Ryan
Please try JCE Pro 2.9.12 Beta - https://www.joomlacontenteditor.net/downloads/editor/pro/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Hello,
Thanks for the link, but it doesn't work, because with this version it's the Page bulder CK editor that doesn't work anymore.
Sincerely

Attachments

Ryan
because with this version it's the Page bulder CK editor that doesn't work anymore.

Ok, so this is a completely different issue to what you originally posted about.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Hi
No, this is not a different problem. It's the same problem that is not solved but it's repercussed on the Page Bulder Pro editor, because this time it becomes completely incompatible. I was working with it on an article, but after updating to pkg_jce_pro_2912-beta2 that Page Bulder does not work anymore.
So I upgraded to pkg_jce_pro_2910 to finish the article.
Sincerely

Ryan
This is working in my tests with the beta version I posted to above.

https://cdn.joomlacontenteditor.net/tmp/108593-the-creation-popup-is-not-working-2.jpg

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Salut,
C'est vraiment bizarre, parce que sur mon site, c'est différent. Il y un bug sur les articles que je ne comprends pas.
J'ai même installé la version beta3 et c'est la même chose.
Ci-joint des captures

Attachments

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
This is also working for me on your site (see below). It may be browser related. Please try a different browser or clear your browser cache, including cookies.

https://cdn.joomlacontenteditor.net/tmp/108593-the-creation-popup-is-not-working-3.jpg

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Hi,
thank you for your answer.
It works because it is version 2.9.10.
Sincerely

Attachments

Ryan
Are you using some kind of caching plugin on the site or caching script on the server? something on the site is interferring with the way JCE scripts are being loaded, which is causing javscript errors.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
It looks like pagespeed might be causing the script rewrites. Perhaps disable it for the Joomla admin.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Hi
But I don't use this component on the site
Sincerely

Foued
No I don't use any script for caching except the one from Joomla

Ryan
Your server is running mod_pagespeed. Please speak to your hosting company about this.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Ha ok, yes effectively it uses mod_pagespeed

Foued
Does that mean I'll have to disable this server extension for it to work?
What function of this application will I have to disable?

Ryan
mod_pagespeed can be configured to not process script tags and other javascript, which you will need to do. These options may be relevant:

https://www.modpagespeed.com/doc/filter-js-combine

https://www.modpagespeed.com/doc/filter-js-defer

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
Okay, I'll look into it and get back to you

Foued
Hi,
Well it's not good because neither article with joomla nor with Page Bulder works, despite this beta 4 version.
Despite I have deactivated "filter-js-combine" and "filter-js-defer".
See the screenshots
Sincerely

Attachments

Ryan
Does it work if you deactivate mod_pagespeed? There may be more options that need disabling than "filter-js-combine" and "filter-js-defer".

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
If you are going to keep mod_pagespeed on your site, I would suggest disabling it for the Admin section of the site, if that is possible. The amount and complexity of javascript running in the Admin area is likely to cause issues with mod_pagespeed and is therefore not worth whatever perceived advantages there are to having it enabled.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Foued
I have reactivated the module completely, so that it effectively works. I reactivated it and eliminated it progressively to find out which function is the problem.
Thanks for your help

Foued
I have disabled the module completely, so that it effectively works. I have reactivated it and phased it out to find out what function is the problem.
Thanks for your help