I am trying to upload an mp4 video file in Easy Discuss. I'm getting an "Unable to upload file" message. I'm using Amazon S3 for storage. Please advise.
#108983 Unable to upload file
Posted in ‘Editor’
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Latest post by Rollmodl on Tuesday, 07 December 2021 19:41 GMT
Tuesday, 05 October 2021 09:35 BST
Rollmodl
Tuesday, 05 October 2021 16:53 BST
Ryan
Are you able to upload the file in the JCE File Browser in the JCE Admin?
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 05 October 2021 17:26 BST
Rollmodl
Yes. I was able to upload in JCE Admin and Amazon S3. I deleted the file and tried uploading it to the front end again. I'm still getting the message but the file is showing in JCE Admin and Amazon.
Attachments
Wednesday, 06 October 2021 09:25 BST
Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 08 October 2021 11:33 BST
Ryan
I have fixed this on your site with an install of JCE Pro 2.9.17 beta - https://www.joomlacontenteditor.net/downloads/editor/pro/development
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 08 October 2021 13:08 BST
Rollmodl
I uploaded and saw the Amazon link but nothing happens when I insert the video. The window is blank.
Monday, 11 October 2021 19:53 BST
Ryan
Please install Amazon S3 Filesystem 2.2.6 - https://www.joomlacontenteditor.net/downloads/plugins/amazon-s3-filesystem
and JCE Pro 2.9.17 Beta 6 - https://www.joomlacontenteditor.net/downloads/editor/pro/development
As Amazon S3 items are uploaded as "Private" by default, you might want to set the deafult ACL option in the Amazon S3 Filesystem parameters to "Public Read", as there is no option to set the ACL level when uploading in the Basic Dialog.
and JCE Pro 2.9.17 Beta 6 - https://www.joomlacontenteditor.net/downloads/editor/pro/development
As Amazon S3 items are uploaded as "Private" by default, you might want to set the deafult ACL option in the Amazon S3 Filesystem parameters to "Public Read", as there is no option to set the ACL level when uploading in the Basic Dialog.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Monday, 11 October 2021 19:57 BST
Rollmodl
My ACL was set to Public. I'll try it, thanks.
Attachments
Monday, 11 October 2021 20:41 BST
Rollmodl
Sorry, when I insert the video nothing appears.
Tuesday, 12 October 2021 09:58 BST
Ryan
The Media Manager requires the Media Support option to be enabled in Editor Profiles -> Features & Layout, which I have done on your site.
I have also then disabled all media types that it supports (IFrames, Audio, Object, Embed) except for HTML5 Video.
Uploading and inserting a video is now working as expected.
I have also then disabled all media types that it supports (IFrames, Audio, Object, Embed) except for HTML5 Video.
Uploading and inserting a video is now working as expected.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 12 October 2021 15:37 BST
Rollmodl
Hello Ryan. It works, thanks! Is there a way to resize the player and remove the download button in the controls?
Attachments
Wednesday, 13 October 2021 11:37 BST
Ryan
Is there a way to resize the player and remove the download button in the controls?The media player is provided by the browser, and there isn't currently a cross-browser method for editing or removing individual parts of the player. Chromium based browsers (Chrome, Brave, Edge etc.) can use a controlsList attribute on the video tag to remove features from the player, eg:
<video src="https://www.joomlacontenteditor.net/video.mp4" controlsList="nodownload nofullscreen">
video::-webkit-media-controls-enclosure {
width: 50% !important;
}
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 13 October 2021 14:18 BST
Rollmodl
JW Player would be a good media player under Media Options. Maybe this can be added in the future for HTML videos. Thanks for your help.
Wednesday, 13 October 2021 15:11 BST
Ryan
JW Player would be a good media player under Media Options.
JW Player is not free - https://www.jwplayer.com/pricing
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Wednesday, 13 October 2021 15:16 BST
Rollmodl
Yes, I know. It requires a license. I'm saying it would be great to offer the ability to enter JW license info in Media Options.
Thursday, 14 October 2021 11:49 BST
Ryan
I have found an alternative media player - https://plyr.io/ - which I am making into a Joomla plugin.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Thursday, 14 October 2021 12:29 BST
Rollmodl
NIce!
Friday, 03 December 2021 15:51 GMT
Rollmodl
Any updates on the new player?
Monday, 06 December 2021 10:57 GMT
Ryan
Try this - https://github.com/widgetfactory/wf-plyr
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Monday, 06 December 2021 14:50 GMT
Rollmodl
It working great. Just two issues:
1. I removed "Speed" in the setting but it's still available in the player.
2. This one has nothing to do with the player but I'm not able to upload videos. I'm receiving the following message, "The server returned an invalid JSON response."
1. I removed "Speed" in the setting but it's still available in the player.
2. This one has nothing to do with the player but I'm not able to upload videos. I'm receiving the following message, "The server returned an invalid JSON response."
Monday, 06 December 2021 14:55 GMT
Ryan
2. This one has nothing to do with the player but I'm not able to upload videos. I'm receiving the following message, "The server returned an invalid JSON response."
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Monday, 06 December 2021 14:59 GMT
Rollmodl
Sent. By the way, I'm uploading to Amazon. Front end registered profiles are getting a HTTP 500 error.
Monday, 06 December 2021 16:33 GMT
Ryan
I'm assuming this is occurung when uploading video?
If so, my previous answer still applies. You need to enable Media Support in Editor Profiles -> Features & Layout for the Registered profile.
If so, my previous answer still applies. You need to enable Media Support in Editor Profiles -> Features & Layout for the Registered profile.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Monday, 06 December 2021 16:53 GMT
Rollmodl
[quotePost id="109670"]I'm assuming this is occurung when uploading video?
If so, my previous answer still applies. You need to enable Media Support in Editor Profiles -> Features & Layout for the Registered profile.
[/quotePost]
I checked and tried using a Super User and Registered account in my test forum but nothing.
https://thatvideomag.com/news-community/test-flight
If so, my previous answer still applies. You need to enable Media Support in Editor Profiles -> Features & Layout for the Registered profile.
[/quotePost]
I checked and tried using a Super User and Registered account in my test forum but nothing.
https://thatvideomag.com/news-community/test-flight
Tuesday, 07 December 2021 09:56 GMT
Ryan
I checked and tried using a Super User and Registered account in my test forum but nothing.
This is working for me with the account you sent the login for. What size is the video you are attempting to upload? Can you upload smaller videos, eg: < 3mb?
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 07 December 2021 14:16 GMT
Rollmodl
I'm trying to upload a video of 139MB (1 minute). I cleared my cache and I'm still getting the same error using an admin and demo account. See the attached images.
Attachments
Tuesday, 07 December 2021 14:35 GMT
Ryan
I'm trying to upload a video of 139MB (1 minute).
Can you upload a smaller video? I uploaded a video of 3.8MB and one of 30MB without error. Wondering if the error you are seeing is caused by a timeout.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 07 December 2021 14:47 GMT
Rollmodl
I upload a 41MB video and it worked. What do you suggest for larger files?
Tuesday, 07 December 2021 14:51 GMT
Ryan
I have just received the error when attempting to upload a 160MB file, but it seems to be server related, and does not provide any useful details.
I would suggest using FTP or an S3 client for very large files. It might be quicker and unlikely to produce and error.
I will do some local testing and see if I can reproduce it.
I would suggest using FTP or an S3 client for very large files. It might be quicker and unlikely to produce and error.
I will do some local testing and see if I can reproduce it.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 07 December 2021 14:53 GMT
Rollmodl
The files are uploaded to Amazon S3 so I don't understand.
Tuesday, 07 December 2021 16:15 GMT
Ryan
[quotePost id="109687"]The files are uploaded to Amazon S3 so I don't understand.[/quotePost]
The file is uploaded to the server first, then moved to Amazon S3.
I also get an error trying to upload a large file using the JCE File Browser in the Joomla Admin, and when uploading using the Joomla Media Manager in the Joomla Admin.
The file is uploaded to the server first, then moved to Amazon S3.
I also get an error trying to upload a large file using the JCE File Browser in the Joomla Admin, and when uploading using the Joomla Media Manager in the Joomla Admin.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Tuesday, 07 December 2021 19:41 GMT
Rollmodl
It's a server issue from my end. Thanks.