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#109158 Admin profile screen broken

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Ryan on Tuesday, 26 October 2021 16:59 BST

Thursday, 21 October 2021 17:55 BST

NosyWeb
Hi,

On url .../administrator/index.php?option=com_jce&view=profile&layout=edit&id=1 the screen is broken (see image enclosed).
JCE version is Pro 2.9.16
Joomla is 3.10.2
I have tried to unisntall and reinstall, without success.

Many thanks for your help.

Regards.

Attachments

jce-profile-screen.jpg

Friday, 22 October 2021 11:04 BST

Ryan
That looks like the result of a PHP error.

Do you have the Debug System option enabled in the Joomla Global Configuration?

Have you installed any additional JCE Plugins (downloaded from this site or 3rd party plugins)?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Sunday, 24 October 2021 10:09 BST

NosyWeb
Hi,

Thank for your reply.
We don't have installed any JCE plugin.
As for debug setting, can I send you our credentials to site admin?

Regards.

Monday, 25 October 2021 11:26 BST

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 26 October 2021 11:16 BST

Ryan
I suspect that this issue could probably be fixed with an uninstall and reinstall of JCE Pro, but I am unable to do this because of other non-related database errors on your site; aattempting to access Extensions -> Manage gives a database or PHP error.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 26 October 2021 15:47 BST

Ryan
I have temporarily fixed this issue on your site with an install of JCE Pro 2.9.17 Beta 8.

I'm not exactly sure why the issue is occuring, but I am investigating!

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 26 October 2021 16:56 BST

NosyWeb
Hi,

Many thanks for that help..
The only clue I can give you is that I had to go in Configuration and set Tiny MCE as default editor, to be able to reach the correct page of JCE profiles. Very strange.

Best regards.

Tuesday, 26 October 2021 16:59 BST

Ryan
The only clue I can give you is that I had to go in Configuration and set Tiny MCE as default editor, to be able to reach the correct page of JCE profiles.


Strange but useful. Would it be OK if I keep access to the site so I can continue troubleshooting? I can't reproduce this elsewhere yet.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.