You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Online

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

#109915 Upload failed: Exif data could not be removed from this image.

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Ryan on Friday, 14 January 2022 10:45 GMT

Tuesday, 04 January 2022 13:23 GMT

deroderuiter
When I try to upload an image in JCE Editor in an article, I get the message: Upload failed: Exif data could not be removed from this image.
I also get this message:
Joomla\CMS\Filesystem\Folder::files: Path is not a folder. Path: ....../public_html/plugins/system/jcemediabox/addons
Layout "manager_popup" not found in Paths ...../public_html/components/com_jce/editor/libraries/views/plugin/tmpl

What can I do to solve this?

I use:
Joomla 4.0.5
PHP 8.1.0
JCE Editor 2.9.18
Edited by deroderuiter on 2022-01-04 13:42 GMT

Wednesday, 05 January 2022 09:58 GMT

Ryan
I also get this message:
Joomla\CMS\Filesystem\Folder::files: Path is not a folder. Path: ....../public_html/plugins/system/jcemediabox/addons
Layout "manager_popup" not found in Paths ...../public_html/components/com_jce/editor/libraries/views/plugin/tmpl



Please install JCE Pro 2.9.19 Beta - https://www.joomlacontenteditor.net/downloads/editor/pro/development

When I try to upload an image in JCE Editor in an article, I get the message: Upload failed: Exif data could not be removed from this image.


Does this happen with all images or just a specific one?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Wednesday, 12 January 2022 12:13 GMT

Tonk
I keep getting this error about Not able to remove EXIF data from image when I upload an Image.

I installed the latest beta 7 version, But the problem remains!

Annoying

tk
Edited by Tonk on 2022-01-12 12:14 GMT

Wednesday, 12 January 2022 16:59 GMT

Ryan
You can disable the Remove Exif process by setting the Remove Image EXIF data option to No in Editor Profiles -> Editor Parameters -> Filesystem.

Are you able to resize images on upload?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Wednesday, 12 January 2022 17:23 GMT

deroderuiter
Actually, my problem is solved. I saw that there were two buttons for images, one called 'Image Manager' and one called 'Image Manger Extended'.
I got the error when I used the first button.
Furthermore, I downgraded form PHP 8.1 to PHP 7.4 and now the error has gone.

Thursday, 13 January 2022 10:15 GMT

Ryan
Furthermore, I downgraded form PHP 8.1 to PHP 7.4 and now the error has gone.


I've tested this with PHP 8.1 without issue, but I suspect your problem may be related to this version of PHP, and perhaps asssocicated PHP extensions on your site.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Thursday, 13 January 2022 10:22 GMT

deroderuiter
and perhaps associated PHP extensions on your site.


That could be the problem. I have more issues since I moved to a new host, also, with WordPress websites.

Friday, 14 January 2022 10:01 GMT

Tonk
I used this work around
I disabled the stripping of exif data, and now you can upload images.
But I want to strip exif data because of privacy reasons!

So please check this function and make it work please
thanx

Friday, 14 January 2022 10:45 GMT

Ryan
@Tonk# - do you only get this error when using the standard Image Manager?

Are you able to resize images on upload?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.