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  Wednesday, 12 January 2022
  5 Replies
  473 Visits
Hi there. I have just installed JCE MediaBox 2.1.2 on Joomla 3.10.4, but the image popups don't work on an Android phone. They hang on the "waiting" circle going round and round. Suggestions?
one week ago
·
#109991
Accepted Answer
Hi Ryan & Hardys,

Thank you both for your replies. I have now tested the popups on Android phones using Chrome, Edge, Firefox and Opera. They work in every single browser except in Chrome on one of the phones tested - mine, unfortunately. So it seems that the issue is with one particular phone. Thank you both so much for your help with this issue and I am sorry to have wasted your time.
one week ago
·
#109980
This is working fine in my tests with an Android device using the examples on the MediaBox site - https://www.joomlacontenteditor.net/products/jce-mediabox

Please post a link to an example popup.

Just because you're not paranoid doesn't mean everybody isn't out to get you.

one week ago
·
#109983
Thank you for your prompt response. I have copied and pasted this code from your Single Image Popup example into one of my pages:


<p><a class="jcepopup" title="Nature::Flower" href="https://cdn.joomlacontenteditor.net/images/mediabox/flower.jpg" target="_blank" rel="noopener noreferrer" type="image/jpeg" data-mediabox="1" data-mediabox-group="image"><img src="/https://cdn.joomlacontenteditor.net/images/mediabox/thumbnails/thumb_flower.jpg" alt="flower" /></a></p>


I'd be grateful if you could look at my page and let me know what I'm doing wrong. It works perfectly on other devices but not on an Android phone in Chrome:
https://royalalfredmarina.com/community-classifieds-archives

I am attaching a screenshot from the phone.

Thank you.
one week ago
·
#109985
Does your phone open popups on the MediaBox site? - https://www.joomlacontenteditor.net/products/jce-mediabox

Just because you're not paranoid doesn't mean everybody isn't out to get you.

one week ago
·
#109988
@Dimps1 The popup on your site opens without problem on my Anroid 12 phone with Chrome
one week ago
·
#109991
Accepted Answer
Hi Ryan & Hardys,

Thank you both for your replies. I have now tested the popups on Android phones using Chrome, Edge, Firefox and Opera. They work in every single browser except in Chrome on one of the phones tested - mine, unfortunately. So it seems that the issue is with one particular phone. Thank you both so much for your help with this issue and I am sorry to have wasted your time.
Dimps1 selected the reply #109991 as the answer for this post — 1 week ago
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