Just started a brand new site from scratch, Joomla 4.1.5(?) not sure the exact version number, but installing my tools and I can not enter a key for JCE Pro... when I enter the key and click Save or Save and Close I get a 500.
#111470 Unable to enter key
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Latest post by Ryan on Monday, 25 July 2022 11:07 BST
Thursday, 21 July 2022 11:34 BST
rslaliberte
Thursday, 21 July 2022 16:40 BST
Ryan
Go to System -> Updates Sites and click the Rebuild button.
Try and enter the key in again.
Try and enter the key in again.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Thursday, 21 July 2022 18:57 BST
rslaliberte
Ok, I tried that. It did not help, still get 500 error when trying to save.
Thursday, 21 July 2022 20:02 BST
Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 22 July 2022 09:32 BST
Ryan
I was able to update the key using the Update Sites method in Joomla 4 - https://www.joomlacontenteditor.net/support/faq/subscription/using-the-subscription-key
I am not able to determine the cause of the 500 error. Do you have access to the site error log?
I am not able to determine the cause of the 500 error. Do you have access to the site error log?
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.
Friday, 22 July 2022 18:53 BST
rslaliberte
I am sorry I did not research... I likely could have found that myself. I'm sure I do have access to the logs, or I can get the vendor to provide them. Would you like to see them?
Since we're here, though.... the pre-update check is complaining about "System - JCE JCE Pro Extension Package". Can I safely ignore that, or should I disable something before I proceed with the upgrade? I have much more to do, so I am not in a rush for an answer. I should mention, in case its not obvious, this upgrade issue is on a different site!
Since we're here, though.... the pre-update check is complaining about "System - JCE JCE Pro Extension Package". Can I safely ignore that, or should I disable something before I proceed with the upgrade? I have much more to do, so I am not in a rush for an answer. I should mention, in case its not obvious, this upgrade issue is on a different site!
Monday, 25 July 2022 11:07 BST
Ryan
the pre-update check is complaining about "System - JCE JCE Pro Extension Package". Can I safely ignore that, or should I disable something before I proceed with the upgrade? I have much more to do, so I am not in a rush for an answer. I should mention, in case its not obvious, this upgrade issue is on a different site!
I'm not seeing this in a pre-update check on a test site. This is most likely due to an older cached version of the manifest file being used for the check, and it is nothing to worry about. You can safely proceed with the Joomla update with the latest version of JCE Pro installed.
Ryan Demmer
Lead Developer / CEO / CTO
Just because you're not paranoid doesn't mean everybody isn't out to get you.