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#112930 Unable insert media

Posted in ‘Editor’
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Latest post by [email protected] on Friday, 03 February 2023 20:35 GMT

Sunday, 29 January 2023 12:56 GMT

[email protected]
Since the last update I am unable to insert media with JCE pro. When klicking on the button "Media" a window opens with the message "403 Forbidden" and "nginx", nothing more. This problem exist on 2 different websites. The version of JCE is 2.9.33.
What could be the cause of this problem.

Regards,
Douwe Bangma

Monday, 30 January 2023 11:48 GMT

Ryan
Are you referring to the Media button below the editor window?

What happens when you open the Image Manager from the editor toolbar?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 30 January 2023 12:18 GMT

[email protected]
That's correct, I'm referring to the Media button below the editor window. I use it to insert pdf-files.
I have no problems with using the Image Manager from the tootlbar

Monday, 30 January 2023 12:28 GMT

Ryan
The Media button below the editor is a Joomla core "editor-xtd" plugin and is not part of the JCE Pro extension.

You can manage and insert pdf files using the File Manager or Link dialog in JCE Pro.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 30 January 2023 12:34 GMT

[email protected]
Thanks for your answer. I will look into that. But strangely I could insert pdf-files before the latest update of JCE pro. Maybe something changed in Joomla?

Monday, 30 January 2023 13:27 GMT

Ryan
I'm not seeing the same issue in my tests.

When klicking on the button "Media" a window opens with the message "403 Forbidden" and "nginx", nothing more.

It sounds like something on your server is causing the problem.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Edited by Ryan on 2023-01-30 13:27 GMT

Monday, 30 January 2023 15:35 GMT

[email protected]
OK. I will contact my provider. I Will send you the solution if I find one.

Friday, 03 February 2023 20:35 GMT

[email protected]
Now, after some days, suddenly the problem does not exist anymore. I didn't change anything, so I do not know the cause of this timely problem.
Thanks for your support.