You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#113794 Renew subscription

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by matrix on Tuesday, 23 May 2023 09:51 BST

Monday, 22 May 2023 19:58 BST

matrix
Hi Ryan
I be not sure, that i have understand this:
I have a subscription that end 19.06.2023 and i have renew this for two days.
The new subscription ist from 20.06.2023 to 20.06.2024. That's all ok.
In the Help you write: "Any key from a previous subscription can be used if you have an active subscription."
In the renew-subscrition i have an other subscription-number.
When the old subscription will end at 19.06.2023, this old subscription-number will work to future?
Thank you.
Marcel

Tuesday, 23 May 2023 09:41 BST

Ryan
When the old subscription will end at 19.06.2023, this old subscription-number will work to future?


Yes, the subscriptions are all linked to your account, so any old key used is checked against the account for an active subscription.

I'm planning to change this in future so only one key is used for all subscriptions, when I can make some time to do it! 🙁

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 23 May 2023 09:51 BST

matrix
Hi - this is ok. Thank you for the answer...