You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#113930 Download Key missing to update JCE in Joomla 4

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by CFGalaz on Saturday, 03 June 2023 21:25 BST

CFGalaz
I have JCE 2.9.37, and there is one update available, but I cant not update because in the Extensions Update page of Joomla 4 it says that download key is missing.
However I put the licence Key in the page Update Sites.

Attachments

Ryan
Try the following:

  1. In Update Sites, click on the JCE Editor Package entry, then remove the Download Key and click Save & Close.
  2. Click the Rebuild Sites button.
  3. Click on the JCE Editor Package entry, add the Download Key and click Save & Close.


Any change?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

CFGalaz
Thank you, it works now!!!