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#100499 White page in BACKEND

Posted in ‘Editor’
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Latest post by Ryan on Tuesday, 09 July 2019 12:03 BST

andreanza
Hello,
I have a serious problem that now appears on several sites where I use JCE PRO.
Eg the last one:
Joomla 3.9.4
JCE Pro Extension 2.7.3 (and plugins)

Suddenly when I access the backend I find a blank page, with this source code:
<div class = "row-fluid">
<div class = "span3">
<div class = "cpanel-links">

I found this information on the web (https://rockettheme.com/forum/free-joomla-stuff/280289-solved-afterburner-2-1-8).
Effectively disabling on the JCE DB and its components the backend starts working again.

How to solve the problem?
I would like to continue using JCE!

Thank you.

Ryan
JCE Pro Extension 2.7.3 (and plugins)


Please upgrade to JCE Pro 2.7.14 - https://www.joomlacontenteditor.net/downloads/editor/pro/latest

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.