You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#117000 Class "WFBrowserHelper" not found

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Ryan on Wednesday, 01 January 2025 17:18 GMT

n8531670

I was trying to upgrade from JCE to JCE pro and I'm not sure what happened by now no matter where I go in the Joomla Admin Console I get the error message "Class "WFBrowserHelper" not found".  No idea how to proceed.

Ryan

This might happen if you have previously disabled the System - JCE plugin.

Please delete the following folder using your FTP client or file manager provided by your host - plugins/fields/mediajce

Then uninstall JCE Pro - https://www.joomlacontenteditor.net/support/installation/editor#remove - and install the latest version.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

n8531670

I deleted the plugins/fields/mediajce folder.  When I go to the Components > JCE Editor Pro > Profiles screen, I get the same error and can't proceed.

Attachments

Ryan

Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan

I have fixed this on your site.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.