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#117083 Subscription key missing or different

Posted in ‘Editor’
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Latest post by toonetcreation on Monday, 24 February 2025 14:38 GMT

toonetcreation

Hi,

I have soime questions / issue regarding JCE editor subscription key :

1) why on some websites I found subscription key on update sites manager here https://imgur.com/7GJv1qO but on some websites there is no this entrie https://imgur.com/mBY9kqT ?

2) why subscription key is different in COMPONENTS -> JCE -> SETTINGS and in SYSTEM -> UPDATE SITES ?

3) when I renew my JCE subscription, do I need to change/update subscription key added on all my websites?

Thanks

L.

Ryan

1) why on some websites I found subscription key on update sites manager here https://imgur.com/7GJv1qO but on some websites there is no this entrie https://imgur.com/mBY9kqT ?

Click the Rebuild (Reconstruire) button.

2) why subscription key is different in COMPONENTS -> JCE -> SETTINGS and in SYSTEM -> UPDATE SITES ?

Remove it from Components -> JCE -> Settings as this is a legacy method. In Joomla 4 and 5, use Updates Sites - https://www.joomlacontenteditor.net/support/faq/subscription/using-the-subscription-key#joomla4

3) when I renew my JCE subscription, do I need to change/update subscription key added on all my websites?

No, the old key is linked to your active subscription via your profile.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

toonetcreation

1) I did, same problem

2) ok understood thanks.

3) ok understood thanks.

toonetcreation

any news please regarding point 1 ?

Ryan

any news please regarding point 1 ?

I am not able to reproduce this. Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

toonetcreation

ok done, I have sent credentials.

Ryan

It looks like the package wasn't fully installed. I re-installed JCE Pro 2.9.82 and the Update Sites entry is displaying as expected now.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

toonetcreation

ok thanks.

Do I need reinstall JCE 2.9.82 or can I install directly JCE 2.9.83 ?

Ryan

You can install JCE Pro 2.9.83 directly.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

toonetcreation

ok thanks.