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#117314 Unable to create new folder in JCE

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Latest post by Ryan on Tuesday, 09 September 2025 13:19 BST

Tom16

Hi,

After installing JCE Pro 2.9.90 I'm unable to create new folders for images. I am solving this now with FTP but it is a bit cumbersome.
Any idea on how to solve this?  (Joomla 5.3.3)

 

Tom

Ryan

Do you have the Allow Root Access option enabled in Editor Profiles -> Editor Parameters -> Filesystem?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan

Please try JCE Pro 2.9.91 Beta 2 - https://www.joomlacontenteditor.net/downloads/editor/pro/development

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tom16

Hi Ryan,

 

Thanks for your prompt reaction. Root Access was on. The beta 2 file solved the problem. 
Thanks for your help.

 

Tom

Ryan

In JCE Pro 2.9.90 the Allow Root Access option has sort of become redundant, as it's initial use was to allow access to multiple folders on the same level, rather than just sub-folders of the "images" folder.

The ability to set mutiple paths in the File Directory Path - https://www.joomlacontenteditor.net/support/tutorials/editor/setting-the-file-directory-path - now allows you to set up access to any number of folders at the same or different levels.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.