You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#117589 Empty window JCE Editor window in Yootheme Pro Builder

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by adi77 on Wednesday, 11 March 2026 09:37 GMT

adi77

In Yootheme Pro Builder

Text Element, the JCE Editor opens in an empty window. It does not load.

Affects Yootheme Pro 5.4.3 and 6.0.3
JCE Editor 2.9.99 and JCE Pro 2.9.99.1 Beta 2

PHP 8.3

best regards adi

Attachments

Ryan

The latest vresion of Yootheme Pro is 5.0.20 Which version do you have installed?

I have tested this without any issue with Yootheme Pro 5.0.20 on Joomla 5.4.3 with the latest version of JCE Pro.

Please send me a login - https://www.joomlacontenteditor.net/contact/site-login 

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

adi77

yes the problem ist with Yootheme Pro 5.0.20 (sorry missing info)

regard adi

Ryan

The same issue occurs on your site when the editor is set to Tinymce. Perhaps this is a Yootheme issue?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

adi77

Hello Ryan

The problem was the JCE profile. It was a custom one from 2022. It works again with the default profile.

However, the strange thing is that TinyMCE still won't load. This could indicate a Yootheme problem.

Thank you!

Ryan

The problem was the JCE profile. It was a custom one from 2022. It works again with the default profile.

Do you still have this profile? Can you export it then post it here as a zip file so I can test it and find the issue?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

adi77

I have two for you... one from 2021 and one from 2022.

Attachments

jce_editor_profile_2026_03_11 1.zip