You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Online

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

#117901 Cannot install profiles or access File Browser after reinstalling Joomla! and JCE

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by rusasadmins on Wednesday, 05 August 2026 18:46 BST

rusasadmins

I had to completely wipe out a website and reinstall Joomla! and JCE Editor Pro.  I am now experiencing these two issues:

  1. When I try to go to JCE Editor Pro > File Browser, I get the error: "You don't have permission to access this. Please contact a website administrator if this is incorrect." (I am logged in as a Super User and should have access). 
  2. I cannot import Editor Profiles.  When I click Import, then browse to the XML file, nothing happens. 

Thanks,

Eddie

Ryan

When I try to go to JCE Editor Pro > File Browser, I get the error: "You don't have permission to access this. Please contact a website administrator if this is incorrect." (I am logged in as a Super User and should have access).

In the profile, is the File Browser option checked in Editor Profiles -> Features & Layout -> Additional Features?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

rusasadmins

Ryan,

Yes, the File Browser option is checked in Editor Profiles -> Features & Layout -> Additional Features.

The problem was that my default profile was unpublished.  I published it, and now I can access the File Browser.  Thanks!

I still cannot import new profiles, however. 

-Eddie

Ryan

I still cannot import new profiles, however.

Any profile, or just a specific one?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

rusasadmins

I cannot import any profiles. 

Ryan

A network restriction perhaps, due to the vulnerability in JCE 2.9.99.4 and earlier?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

rusasadmins

Hi, Ryan,

Yes, that was it!  Thanks for reminding us.  It is working now!

Regards,

Eddie