Hi,

Joomla 4.4.5, Mediabox 2.1.9, JCE  Pro 2.9.76

I have a page with two PDF popups. When you click on either one, it's about 50/50 whether the popup screen will have the pdf or a blank white screen. Sometimes one works, sometime the other, sometimes both, sometimes neither. Sometimes when I get the blank screen, I close the popup window and open it again, and sometimes it works the second time, sometimes not. I tried waiting for the screen to load slowly (it never does), reinstalling Mediabox, reducing the file size of the pdfs (now 2 and 2.5 mb), nothing seems to make it work consistently, but it does work sometimes.

Here's the code;

<p style="text-align: center;"><a href="https://www.joomlacontenteditor.net/images/books/81stExcerptE.pdf" class="wf_file jcepopup" data-mediabox="1"><img src="https://www.joomlacontenteditor.net/images/books/81stcover.jpg" width="287" height="410" alt="81stcover"></a>  <a href="https://www.joomlacontenteditor.net/images/books/GraphicNovelExcerptE.pdf" class="wf_file jcepopup" data-mediabox="1"><img src="https://www.joomlacontenteditor.net/images/books/GraphicNovelCover.jpg" width="275" height="410" alt="GraphicNovelCover"></a></p>

What am I doing wrong?

Thanks,

Matt

I just noticed that this is happening on my other sites as well -- pdfs that, in some cases have been working just fine for years are now producing blank popup windows.

I just updated to Joomla 4.4.6, didn't help.

But, I just tried the sites in Firefox, and they seem to work there, so the problem may be limited to Safari. I don't have Chrome to try it out, but it should work in Safari, right?

Sorry for delayed response -- the site is behind a password, and I've been trying to figure out a way to give you access to that page. I tried making the article and menu item as guest access and  creating a guest user, but it doesn't work. Also tried a direct id link.

Do you happen to know how I could do that?

I could also make a video of what I am seeing, if that would help.

I just sent it. Thanks.

That seems to have fixed it. Thanks so much!