thumbnail image does not appear in the frontend

You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours

Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#117679 thumbnail image does not appear in the frontend

Posted in ‘Mediabox’

This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by tvb on Tuesday, 19 May 2026 13:00 BST

Monday, 18 May 2026 20:42 BST

tvb

I have a problem inserting a thumbnail (with pop-up) in special articles. The thumbnail does not appear. I am using Joomla 6.1.0, the most recent version of JCE-Pro (2.9.99.2) and plg_system_jcemediabox (2.2.4). Where can I find the error?

Edited by Ryan on 2026-05-19 10:47 BST

Tuesday, 19 May 2026 10:48 BST

Ryan

Please post a link to an example on your site.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 19 May 2026 11:19 BST

tvb

It is the site www.pkn-roden.nl and the post without inserted image is :

Vieringen as. zondag

In the backend the thumbnail is inserted. I can send you the inlog if you want.

Tuesday, 19 May 2026 11:22 BST

Ryan

When creating the popup, you have set the Hide Popup Link option to Yes, which has hidden the popup link, but also the thumbnail inside the link.

Edit the popup, and set this option to No.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 19 May 2026 13:00 BST

tvb

Oh dear, what a stupid mistake after so many years of using the extended image manager...

Thank you very much for the tip.