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  Friday, 01 October 2021
  5 Replies
  609 Visits
Hi
I am experiencing difficulties installing JCE MediaBox - upgrade to 2.1.2
I have tried from the Joomla update and also downloaded the file etc
The message received is
Warning
JFolder: :delete: Path is not a folder. Path: /home3/asw1f7sc/public_html/pscv3/plugins/system/jcemediabox/addons
JFolder: :delete: Path is not a folder. Path: /home3/asw1f7sc/public_html/pscv3/plugins/system/jcemediabox/elements
Joomla\Filesystem\File::delete: Failed deleting index.html

and then
Error
Error installing plugin

I hope you can help
This is happening on more than one web site
Thanks
Stephen
3 weeks ago
·
#108964
Are you attempting to uninstall the old version of MediaBox befere installing 2.1.2? MediaBox does not remove the folders you listed when it is installed.

Just because you're not paranoid doesn't mean everybody isn't out to get you.

3 weeks ago
·
#108965
Hi
No, I did not uninstall the old version - should I?
stephen
2 weeks ago
·
#108969

Just because you're not paranoid doesn't mean everybody isn't out to get you.

2 weeks ago
·
#108972
There appears to be a folder permissions issue with the existing (old) version of Mediabox you have installed.

Please use an FTP application to delete the plugins/system/jcemediabox folder, then install the new version of JCE MediaBox.

Just because you're not paranoid doesn't mean everybody isn't out to get you.

2 weeks ago
·
#108973
Hi Ryan
That fixed it - all ok now
Many thanks
Stephen
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