You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#108968 404 Error Frontend Images and Links Browser

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by cealocanth on Tuesday, 05 October 2021 14:14 BST

Monday, 04 October 2021 08:37 BST

cealocanth
HI! I have switched on Images and Links tab onto front end. The trouble is that when I click the tab and then click "select" to select a new file, I get a 404 error. I have found a workaround- in Global Config --> JCE --> Preferences --> I set the "JCE File Browser in Image Fields" to "no".

BUT I don;t like this option and I think I'm missing something simple. Please help me. Thank you.

Monday, 04 October 2021 10:27 BST

Ryan
Which template are you using in the front-end?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 04 October 2021 11:40 BST

cealocanth
I am using "Greenleaf" by prothemes purchased on MonsterOne (Template Monster).
Thank you.

Monday, 04 October 2021 16:43 BST

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 04 October 2021 19:50 BST

Ryan
Your template is using an older version of the Helix template framework, which contains an error in rendering the image select field, see - https://www.joomlacontenteditor.net/support/forum/108450#p108465

However, there does appear to be an update available for the "Helix Ultimate Framework" on your site, in Extensions -> Manage -> Update, and this might fix the problem.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 05 October 2021 14:14 BST

cealocanth
Ryan, you are a star! Thank you so much. The fix was above link - changing the Helix media.php file as you suggested. I was warned not to upgrade Helix on the template so I am happy to have had this workaround. It works beautifully now :)Happy!!