Hello,

When i click on Editor Profiles and click one of the profiles, it gives me a white screen, the url is https://yyy.eu/demo/administrator/index.php?option=com_jce&view=profile&layout=edit&id=1

Joomla 4.0.6 JCE PRO 2.9.20

How to solve?

Regards Michel

I try to de-install and install again, no difference.

In the debug browser mode: GEThttps://hhhhh.eu/lutra/administrator/index.php?option=com_jce&view=profile&layout=edit&id=5
[HTTP/2 500 Internal Server Error 1130ms]
In the serverlog no error.

Regards Michel

It's a upgrade from 3.x

This does not work...

Hello Ryan,

I noticed that in the editor the pro icons are not there, so want to change the profiles, then i noticed. It's possibele that pro icons are not there on J3. I think first on J3 it was the free version, which i updated to pro before go to J4.

I found this in the server logs, maybe something?
[Tue Feb 15 12:05:49.897355 2022] [proxy_fcgi:error] [pid 18432:tid 140321337816832] [client 82.30.224.212:53252] AH01067: Failed to read FastCGI header, referer: https://hoksbergen.eu/lutra/administrator/index.php?option=com_jce&view=profiles
[Tue Feb 15 12:05:49.897402 2022] [proxy_fcgi:error] [pid 18432:tid 140321337816832] (104)Connection reset by peer: [client 82.30.224.212:53252] AH01075: Error dispatching request to : , referer: https://hoksbergen.eu/lutra/administrator/index.php?option=com_jce&view=profiles

I looked at another site on the samen server on Joomla 4, migrated from 3, but there is no problem.
I exported the profile and imported it. Now i have pro icons. So for the moment i can work. But also the imported profiles gives the same white screen.

Regards Michel

I ask the host, but i found this error 1 time. And not every time i click a profile button, so i think this is not the issue.