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#114114 JCE and JCE Pro files installed

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Latest post by Ryan on Thursday, 06 July 2023 15:05 BST

dagroupinc
I have JCE Pro installed in a clients Joomla site. It had the free version and upgraded to the Pro version at some point. However, now when I get a Joomla alert to update JCE it's for the free version and not the Pro version, and of course it can't update.

I have deleted all the JCE files and reinstalled the Pro version, cleared cache, etc. but still have this issue.

I could also simply delete the free plugins but it's not clear which ones are free — don't want to assume only the 2 Pro plugins are the ones to remain.

However, comparing it to another site the list of plugins are identical.

Anyone have thoughts?

Attachments

Ryan
Go to Extensions -> Manage -> Update Sites and click on the Rebuild button.

Then go to Extensions -> Manage -> Update, click the Clear Cache button, then the Find Updates button.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

dagroupinc
I tried this and it didn't fix the problem. The issue remians

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
I'm not seeting an issue here. The update definitely shows JCE Pro 2.9.38 is available (screenshot from your site)

https://cdn.joomlacontenteditor.net/tmp/114114-jce-and-jce-pro-files-installed.jpg

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
I have completed the update on your site.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.