Hello,

I recently update JCE to version 2.9.55. I have found that NON Super Users are able to use a modal pop up dialog box in Akeeba Tickets. In opening the ticket with Akeeba I received this response:

"This looks like a JCE bug which was fixed in the latest release a few days ago.

Your problem here happens in the editor, before our code runs. Our plugin says "when the user clicks this button you must display a modal dialog with such and such URL opened in an IFRAME inside it". JCE shows the modal background blocker overlay, but does not open the modal. This was, indeed, a bug that JCE had and fixed very recently, in version 2.9.52, see https://www.joomlacontenteditor.net/support/changelog/editor.

If updating JCE does not help please contact its author, Ryan Demmer. He's more than happy to identify and fix this kind of issues."


Here is a link to a screen recording showing the issue:
https://watch.screencastify.com/v/Pui2DPqGyBsRt7RXxp25

Any assistance you can provide would be greatly appreciated.

Eric

Ryan,

This issue happens on both the front and back end for NON Super Users.

Thanks,
Eric

If I change the default editor to TinyMCE...the "Canned Replies" modal dialog box works as expected.

I cannot remove the Joomla button in JCE to test as this is how a user accesses the "Canned Replies" modal dialog box.

Thanks,
Eric

Here is a screen recording after removing the Joomla button from the toolbar in the JCE profile:

https://watch.screencastify.com/v/fcixQRFfvZZjRrm7wHnS

Nothing happens after clicking the "Canned Replies" button at the bottom of the page.

Thanks,
Eric

Joomla 4.4.1 PHP 8.1.14
JCE 2.9.55
ATS 5.3.3

Hello...any updates on this issue.

I provided the login credentials via the site login URL you provided.

Thanks,
Eric

Ryan,

The beta version linked above has resolved my issue.

Thanks!
Eric