You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#112287 Mediabox pop up for pictures

Posted in ‘Mediabox’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by IDD-NET.DE on Thursday, 17 November 2022 19:36 GMT

We found that the pop up and subsequent resize for a photo on a cell phone only works on iphones, but not on androids.

So when you click on the magnifying glass, the photos opens as a pop up. On android you can not do more. On iphones, on the other hand, it is possible to scale the image larger with your fingers - which is also desired and necessary.

How can you fix this?


Hi, please, I need a solution, customer is not amused, that it doesn't works.


Unfortunately I don't have physical android device to test this on.

If you go to this lightbox example on an android device, and click the Image button, can you scale the image? -

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Good evening,

yes, I have no Android either :-)

But I tried it now and on both iphone and android scaling only works as a whole, but not after clicking the image button.

Here is the website where it does not work:

Here is the photo below as an example. In android nothing scales here at all unfortunately.

Customer want it to have like on a iphone.

Thanks for help!