You need to be logged in to post in the forum - Log In

An active JCE Pro Subscription is required to post in the forum - Buy a Subscription

Support is currently Offline

Official support hours
Monday to Friday
09:00 - 17:00 Europe/London (BST)

Please create a new Ticket and we will get back to you as soon as we can.

#115136 Update problem of JCE Pro

Posted in ‘Editor’
This is a public ticket

Everybody will be able to see its contents. Do not include usernames, passwords or any other sensitive information.

Latest post by Ryan on Tuesday, 31 October 2023 16:35 GMT

Tuesday, 31 October 2023 16:15 GMT

[email protected]

Hi,
I have a problem on a site, in Joomla 4, with JCE pro. I cant update by the admin automatic system.
That say there is a update key missing. If i click on the link, i have an error :

Joomla\Component\Installer\Administrator\Helper\InstallerHelper::getInstallationXML(): Argument #1 ($element) must be of type string, null given, called in /srv/http/sites/ijos.net/www/administrator/components/com_installer/src/Helper/InstallerHelper.php on line 248

If i check in the JCE config, the key is here.
If i update manually, it work, but same problem when new update.

Same issue like https://www.joomlacontenteditor.net/support/forum/111371

Can't give you log in because of data protection regulations by client. Please give me a hint!

Tuesday, 31 October 2023 16:35 GMT

Ryan
The answer is the same -

Go to Extensions - > Update Sites and click the Rebuild button.

Enter in your Download Key as per the instructions here - https://www.joomlacontenteditor.net/support/faq/subscription/using-the-subscription-key#joomla-4.x

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.