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#115191 Trying to update download key results in 500 error

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Latest post by rslaliberte on Wednesday, 08 November 2023 17:03 GMT

rslaliberte
I got no clues... this is probably the least complex site I run with the least number of things installed, but it's the only one giving me a 500 error when I try to update to my latest key.

Running Joomla 4.40/PhP 8.1

Ryan
Go to System - > Update Sites and click the Rebuild button.

Add the "Download Key" using the instructions here - https://www.joomlacontenteditor.net/support/faq/subscription/using-the-subscription-key#joomla-4.x

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

rslaliberte
That did the trick, and now, of course, I feel like I should have known this....