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#115286 JCE GUI not loading / blank

Posted in ‘Editor’
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Latest post by dietze on Thursday, 16 November 2023 08:12 GMT

dietze
Hello Ryan,
firstly, I would like to say that JCE is great. I use the editor on almost all Joomla installations that I manage and I am very satisfied.

Unfortunately, I now have the following problem (on a third-party server): When opening a post, module or other elements that are edited with JCE, the editor area remains blank. I have not been able to detect any differences in the Firefox developer tools compared to other installations where JCE works perfectly. Enclosed is a screenshot. I can gladly set up backend access for you.

I hope you can help!
Best regards Martin

Setup:
Joomla 4.4.0
JCE 2.9.54
PHP 8.1.24
DB 5.7.36

Attachments

Ryan
Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Ryan
I'm not seeing any issue on your site, in Modules or Article content, eg: (in the Newsletter module)

https://cdn.joomlacontenteditor.net/tmp/115286-jce-gui-not-loading-blank.jpg

In your screenshots above, the issue is indicated by the first 2 notices in your console log (loading of the media/com_jce/editor/tinymce/plugins/media/plugin.js file), but I'm not seeing that in my tests on your site.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

dietze
[quotePost id="115289"]I'm not seeing any issue on your site, in Modules or Article content, eg: (in the Newsletter module)

In your screenshots above, the issue is indicated by the first 2 notices in your console log (loading of the media/com_jce/editor/tinymce/plugins/media/plugin.js file), but I'm not seeing that in my tests on your site.[/quotePost]

That is so strange. How can that be? When i login - also with your credentials - i get that error. The Plugin-Javascript is not loading. On other joomla installations i am doing fine. Maybe you have any idea why that is?
-> the direct loading of the js-file is also not working "http://www.aachen-colloquium-china.com/media/com_jce/editor/tinymce/plugins/media/plugin.js" seems not to be available but (of course) i can find it in the folder when accessing via ftp. 🙁

Any idea?

Attachments

dietze
I figured out that the problem is on my employers network. i need to investigate there 🙂 Thank you Ryan!