JCE Editor Spinning Wheel

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#115913 JCE Editor Spinning Wheel

Posted in ‘Editor’

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Latest post by IGTExtension on Wednesday, 24 January 2024 16:02 GMT

Monday, 22 January 2024 19:44 GMT

IGTExtension

Hello,

We are having issues with the JCE Editor Pro, when attempting to edit an article via Frontend or Backend we receive an endless Spinning Wheel resulting in not being able to edit. We had to change the Default Editor to TinyMCE to allow us to edit for now.

We are on Joomla 4.2.9 and installed JCE Editor 2.9.61 from 2.9.58 (that used to be functional but to no success).

I attached screenshots of the issue and what the console log is throwing for the error.

Thank you in advanced.

Attachments

Monday, 22 January 2024 19:54 GMT

Ryan

Please send me a login - https://www.joomlacontenteditor.net/contact/site-login

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Monday, 22 January 2024 20:22 GMT

IGTExtension

[quotePost id="115915"]Please send me a login -

Tuesday, 23 January 2024 09:50 GMT

Ryan

But I saw that once I turned off MFA authentication the JCE Editor works.

Is this a custom MFA authentication extension or the Joomla core option?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 23 January 2024 19:21 GMT

IGTExtension

[quotePost id="115919"]

But I saw that once I turned off MFA authentication the JCE Editor works.

Is this a custom MFA authentication extension or the Joomla core option?[/quotePost]

We are hosting the Joomla site from Azure Web Apps, and we authenticated from Azure (Microsoft Authentication).

Tuesday, 23 January 2024 19:57 GMT

Ryan

Does this happen in any browser, or just a specific one? For example if you are using Chrome, do you still get the error in Firefox?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Tuesday, 23 January 2024 20:08 GMT

IGTExtension

It was blocked in Edge then just now in Firefox, image below from console

Attachments

Tuesday, 23 January 2024 20:14 GMT

Ryan

The issue here appears to be that the server is blocking the loading of the editor files, whether that is due to the MFA authentication or not I can't comment on that.

In Firefox, go to Tools -> Browser -> Tools, click on the Network option then on JS to filter the list. Are any of the files showing a 404 or 403 status?

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Wednesday, 24 January 2024 04:49 GMT

IGTExtension

Its all showing 200 status code (image attached)

Attachments

Wednesday, 24 January 2024 10:12 GMT

Ryan

I have no idea what is happening here, except to say, from your explanation, that it appears to be caused by the MFA authentication, which is somehow inteferring with the rendering of the editor.

I will try and explore this further, by attempting to create an Azure Web App Joomla site, with MFA enabled, and see if I can replicate the issue, but this is likely to take some time, as I have to figure out how to do all of this.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Wednesday, 24 January 2024 10:20 GMT

Ryan

One thing you can try, is to enable the Compress CSS and Compress Javascript options in the JCE Global Configuration, so that all css and javascript assets are loaded in one file each.

Ryan Demmer

Lead Developer / CEO / CTO

Just because you're not paranoid doesn't mean everybody isn't out to get you.

Wednesday, 24 January 2024 15:33 GMT

IGTExtension

[quotePost id="115948"]I have no idea what is happening here, except to say, from your explanation, that it appears to be caused by the MFA authentication, which is somehow inteferring with the rendering of the editor.

I will try and explore this further, by attempting to create an Azure Web App Joomla site, with MFA enabled, and see if I can replicate the issue, but this is likely to take some time, as I have to figure out how to do all of this.[/quotePost]

Thank you so much.

Wednesday, 24 January 2024 15:33 GMT

IGTExtension

[quotePost id="115950"]One thing you can try, is to enable the Compress CSS and Compress Javascript options in the JCE Global Configuration, so that all css and javascript assets are loaded in one file each.[/quotePost]

I tried this but same issue occurred unfortunately.

Wednesday, 24 January 2024 16:02 GMT

IGTExtension

[quotePost id="115950"]One thing you can try, is to enable the Compress CSS and Compress Javascript options in the JCE Global Configuration, so that all css and javascript assets are loaded in one file each.[/quotePost]

Actually the JCE Editor just loaded up after doing this!!! Thank you very much