What is the JCE Pro Subscription
The JCE Pro Subscription grants access to various resticted services that we offer on this site, including download of the JCE Pro Editor, Forum Support and access to JCE Pro updates via the Joomla Updater Manager.
What is JCE Pro Editor?
JCE Pro Editor is an enhanced version of the JCE Editor extension and includes additional plugins like the Image Manager Extended, Media Manager and File Manager.
What does a subscription cost?
Subscriptions start at €39 * (EUR), with renewals starting at €29 * (EUR). Once the subscription has sucessfully been purchased from our online reseller Paddle.com, confirmation of the purchase, including a download link to the lateset version of the JCE Pro package and a Subscription Key, will be emailed to you by Paddle, and your account will be activated.
Links to all available downloads and other benefits will also be listed in the Your Subscriptions section of Your Account page.
A subscription is eligible for renewal 30 days before the subscription expires and for 30 days after it has expired.
How long does a subscription last?
A subscription lasts for 12 months and can be renewed for a further 12 months once it has expired.
Do subscriptions auto-renew?
No, once a subscription has expired you must purchase a renewal. You will be notified of the expiration 30 days before it is due to expire, and on the day of expiry.
Can I renew my subscription before it expires?
A subscription is eligible for renewal 30 days before the subscription expires and for 30 days after it has expired.
Are there any licence restrictions? What if I want to use these plugins on multiple sites, do I need multiple subscriptions?
No, there are no licence restrictions, except those imposed by the GNU/GPL 2 licence. A subscription is not a licence purchase either, so you are free to use the editor on as many Joomla! sites and on as many domains as you choose.
What happens when my subscription expires? Can I still use JCE Pro?
When your subscription expires you lose access to our restricted Services, including downloads of all versions of JCE Pro, updates to the latest available version, and access to our support services. You can still use the version you have downloaded and currently have installed for an indefinite period, but you will need to renew your subscription to download a new version of JCE Pro and get updates.
My subscription has expired. Can you send me the last version that was released during my subscription period?
No. The JCE Pro Subscription grants you access to download the latest available version of JCE Pro Editor and a limited set of past releases, and to update to the latest version via the Joomla Updater. When your subscription expires you lose access to these downloads and updates.
Can a subscription be transferred to a friend/client after purchase?
Subscriptions are linked to the account the user was logged in with or created when purchasing the subscription and are not transferable.
Where can I get Support?
Support for JCE Pro is available in the Support Forum. We do not offer product support by email.
Can I use JCE Pro with Joomla x.x and PHP x.x?
Please check the system requirements for JCE Pro - https://www.joomlacontenteditor.net/support/documentation/editor/requirements
We do not develop, maintain or offer support for legacy versions of JCE Pro and Joomla.
Can I get a refund if I'm not happy?
All sales are final and refunds will not be given. Activation of a subscription completes the subscription purchase and constitutes delivery.
As the JCE Editor Core is a free download, you are encouraged to download and install it to test its suitability for your purposes before purchasing a subscription. A Demo Site is available to for testing and evaluating the front-end features of JCE Editor Pro.
A subscription purchase is not a purchase of an individual plugin or set of plugins but access to certain sections of this website including file downloads, therefore refunds will only be granted If issues with the available extensions that results in the inability to use the extension or a feature of the extension cannot be resolved with direct or indirect support (forum posts, e-mail **, available documentation and other support articles) or incidental patches and official updates to the plugins or core extensions, and where such issues are not the result of incorrect use by the user, a server or Joomla! configuration or conflict with a 3rd party extension.
Who is Paddle?
Paddle are the official reseller of the JCE Pro Subscription and other products from Widget Factory Limited.
* Price excludes Tax or VAT which will be added at checkout if applicable by Paddle.com, the official reseller of the JCE Pro Subscription.
** Support by e-mail is by invitation only and is not offered as part of the standard subscription benefits.